Frequently Asked Questions

You will be welcomed by a specialist in one of our seven private rooms. We’ll provide advice and answer all your questions. You can try on hair pieces tailored to your needs from our vast exclusive collection on-site.

You must send us photos of yourself and a brief description of what you're looking for to help us find suitable options and present them via video.
Ideally, you should come to the salon afterwards to finalize the acquisition of the hairpiece.
(Send your photos and details to: salonlesjumelles@gmail.com)

No, it is necessary to book an appointment for a consultation with a specialist. The consultation fee is $50 plus tax, which is waived if you make a purchase or place an order.

We recommend rotating the clips and doing a deep treatment on the piece with each change of season, and having it colored once or twice a year.

Yes, the salon is located between Fabre and Jean-Talon metro stations. You can also take the 95 Eastbound bus, which will drop you off at the corner of Bélanger and de Lanaudière streets.

No. In general, we recommend removing it at night for comfort and to preserve its condition. You can place it on the wig stand we provide.

Yes, it is possible to adjust the color on any hairpiece made of natural hair. It’s easier to darken than to lighten.

If you wear it every day, it should be washed approximately every 2 to 4 weeks. If you wear it only occasionally, it can go between 4 to 8 weeks between washes.

Yes, we carry a large inventory of hairpieces on-site. The specialist will make the necessary adjustments and customization to meet your expectations and ensure a very natural result.

Yes, the clips are strong enough to keep the volumizer from blowing away. It's guaranteed 😉
The wig also stays securely on the head. We have several little tricks to ensure both comfort and hold.

A volumizer is a partial hairpiece made of natural hair that covers a specific area lacking volume or hair.
It is very quick and easy to apply. It can be clipped into your natural hair or semi-permanently attached with a special adhesive.

A wig is a full hairpiece made of either natural or synthetic hair that covers the entire head.

Yes, provided your hairpiece is made of 100% natural hair and you use a heat protectant beforehand.
We also offer styling lessons to help you master the art of styling your hairpiece.

Yes, you can swim in a lake, but we advise against submerging your hairpiece in pool or sea water. You can tie your hair up to keep it out of the water.
If it does get wet, simply rinse the hairpiece, wash it, and treat it as usual.

Yes, it is completely possible to style your hair just as you normally would.

No!

Yes, simply wet the parting, reshape it with a comb where you want it, and then dry it.

Volumizer worn upside down
Be careful not to put your volumizer on upside down. Yes, it has happened before! The label with a number or your name should always be at the back (just like in clothing).

Too much product
Some people tend to use too many products. The products we recommend at the salon are high quality and quite concentrated, so you don’t need to use a lot.
Pssst — the care sheet given to you at purchase guides you on the amounts to use.

Not rinsing enough
It is very important to rinse products thoroughly to avoid buildup.